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Enquiries & Reservations
Viking Expeditions
The key terms for booking a Viking Antarctica voyage with Coastal Cruises, from the deposit and balance to cancellation charges, insurance and financial protection.
The Key Points
Coastal Cruises (Westgate Travel) acts as a booking agent for Viking River Cruises UK Limited, which trades as Viking and Viking Expeditions. When you book a Viking voyage through us, your contract is with Viking under Viking’s own UK booking conditions. The main points are summarised below. Viking’s full and current booking conditions always take precedence, and we will send you a copy before you book.
Paying for Your Voyage
| Payment | When |
|---|---|
| Deposit | £500 per person, when you book |
| Balance | Due to us 150 days before departure |
| Bookings within 150 days of departure | The full price is payable when you book |
If the balance is not received by the due date, the booking may be cancelled and cancellation charges will apply.
If You Need to Cancel
Cancellations must be made in writing. Viking’s maximum cancellation charges, as a percentage of the total price excluding insurance premiums, are:
| Notice before departure | Charge |
|---|---|
| 120 days or more | Loss of deposit |
| 119 to 30 days | 50% of the total price |
| Less than 30 days | 100% of the total price |
This is why we recommend taking out travel insurance as soon as you pay your deposit.
Changing Your Booking
Viking charge an administration fee of £100 per person for changes requested more than 30 days before departure, and £200 per person after that, plus any extra costs from airlines or other suppliers. Name changes are possible in some circumstances, but airline rules may restrict them and they are generally not possible within seven days of departure.
Travel Insurance
Every guest must have travel insurance. For expedition voyages, the policy must include emergency medical treatment, evacuation and repatriation cover of at least £250,000 per person, and Viking normally ask for proof of cover well before departure. Make sure your policy covers Antarctica and any activities you plan to do, such as kayaking. UK residents can get a quote from our partner Allianz Assistance.
Your Money Is Safe
Viking’s flight inclusive holidays are protected under the ATOL scheme, ATOL number 3124, and you will receive an ATOL Certificate when you book. Viking are also members of ABTA, number V924X. Coastal Cruises is a member of the Travel Trust Association.
Questions about any of these terms? Call us on 0333 405 0194 and we will talk you through them.